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· Posted on
February 21, 2024

Hackers break into Latitude Financial, take all the good customer data and leave all the bad loans

Latitude said that the data of over 300,000 customers were stolen in a "sophisticated and malicious cyberattack".

What's the key learning?

  • A hacker broke into Latitude Financial and stole the data of over 300,000 customers which includes 100,000 copies of customer IDs and 225,000 customer records.
  • Just because you’re compliant doesn’t mean you’re immune from attack, and for Latitude Financial, an incident like this will have both reputational and financial consequences.
  • This incident could trigger costs of between $10 million - $15 million for Latitude because they will need to undertake new initiatives, like protecting customer identities and hiring expert advisers.

👉 Background: Latitude Financial is an Aussie financial services company formerly known as GE. These are the loans you may find at the counter of Harvey Norman, JB Hi-Fi, The Good Guys, David Jones.

👉 What happened: Last week, Latitude said that the data of over 300,000 customers were stolen in a "sophisticated and malicious cyberattack". We’re talkin’ more than 100,000 copies of customers' IDs, plus 225,000 customer records.

👉 What else: Latitude said a "major vendor used by Latitude" was targeted in the attack, which led to a weakness in their systems.

What's the key learning?

💡 Just because you’re compliant doesn’t mean you’re immune from attack. For Latitude Financial, an incident like this will have both reputational and financial consequences.

💡 For Latitude, this incident could trigger costs of between $10 million - $15 million because they will need to undertake new initiatives, like protecting customer identities and hiring expert advisers.

💡 So, this is yet another expensive and damaging cyberattack on a large Australian company over the last year.

  • Medibank and Optus were hit by a massive cyberattacks last year.
  • Commonwealth Bank said its Indonesian subsidiary had been hit by a cyber incident too.

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