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· Posted on
February 21, 2024

Step One's feeling as snug as no-chafing-undies after a rejigged business strategy is paying off

Step one has seen a major turnaround with an annual net profit after tax of $8.6 million.

What's the key learning?

  • Step One credits the turnaround to slowing down its aggressive US expansion, launching a women's underwear line, and to its strong conversion rates online.
  • A strong conversion rate can be the difference between profitability and missed opportunities.
  •  While the industry standard hovers around 2-3%, Step One's website conversion rate is 4.4%.

👉 Background: Step One is an Australian-based online retailer that specialises in "no-chafing" underwear. It launched back in 2017 and listed on the ASX in late 2021 with the ambitious goals to take over the world with non-chafing undies.

👉 What happened: FY22 didn't quite go to plan for Step One with a $3 million loss. But now, Step one has seen a major turnaround with an annual net profit after tax of $8.6 million.

👉 What else: It credits the turnaround to slowing down its aggressive US expansion and launching a women's underwear line. But the other main driver is its strong conversion rates online.

What's the key learning?

💡In the digital age, a strong conversion rate can be the difference between profitability and missed opportunities.

💡 The conversion rate measures the percentage of visitors to a website that take a specific action (ie convert).  While the industry standard hovers around 2-3%, Step One's website conversion rate is 4.4%.

💡 The high conversion rate often generally means that the marketing is effective or the UX experience is doing its job well. Either way, it's a positive sign for Step One and its future.

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