Booktopia is an Aussie online bookstore that now turns over around $223 million in sales each year...but, getting big ain't without its hiccups.
Background: Booktopia is an Aussie online bookstore. They were founded back in 2004 and now, they turnover around $223 million in sales each year.
What happened: Getting big ain't without its hiccups. Australia's consumer watchdog, the ACCC, are taking Booktopia to the Federal Court. They're alleging Booktopia misled customers about their rights in the event they receive faulty or damaged products.
What else: Booktopia allegedly said customers had just two days to notify the business of faulty, damaged or incorrect products...and they'd make no effort to offer returns on digital purchases.
💡The ACCC has set out specific rules to protect us consumers when buying products or services.
💡It's called the consumer guarantee. Any product under $100,000 is covered...which means customers have the right to ask for a repair, replacement or refund for a product that doesn't do what you expect it to do, isn't acceptable...or has a fault.
💡And this right applies for a 'reasonable' period of time (i.e. longer than two days). So by putting constraints on customers' rights...the ACCC say Booktopia are breaching the law.
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